Tasty Trek FAQ
Contents
Launching the game
What are the system requirements to play Tasty Trek?
We recommend the following specifications for Tasty Trek:
- On Facebook
- Windows
- Windows 7 (32-bit or 64-bit), Windows 8 (32-bit or 64-bit)
- Mozilla Firefox 52.0 (or above), Google Chrome 57.0 (or above), Microsoft Edge 38.0 (or above)
- Mac OS
- Mac OS X v10.5 or above
- Safari 6.05 (or above), Firefox 52.0 (or above)
- On Android Devices
-
- ARMv7 Architecture processor
- OpenGL ES 2.0 compatible
- Resolution of 960 x 540 or higher
- Android OS 4.0 or above
- On iOS Devices*
-
- iOS7.1 or above
- iPhone, iPad & iPod Touch compatible
- This game is optimized for iPhone 5.
- *Jailbroken iOS devices (iPhone, iPad, iPod Touch) are not supported.
In order to ensure the best playing experience, Tasty Trek may be unplayable on a certain number of mobile devices. However, the game may still be played on Facebook.
The game does not start or crashes. What should I do?
-
If the game does not start properly, there are multiple possible causes.
- The browser in use is not the latest version. Please update to the latest version in order to play.
- One possibility is that the Unity Web Player has not yet been installed. To get the Unity Web Player, please visit this site. Restart your computer after installing, and it will be possible to play the game.
- Our server may be down for maintenance. Please check the Tasty Trek official site or Facebook page for any notifications.
- Aside from maintenance periods, if the game doesn't start or is otherwise not functioning properly, please confirm whether your computer meets the aforementioned system requirements, and that all necessary drivers (for DirectX, VGA, sound, etc.) are updated to the latest versions. You may have to delete unnecessary data for the browser to function properly.
Please try the following actions: -
- Update or change your browser
- Clear the cache in your browser
- Clear the cookies in your browser
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- Internet Explorer:
Click the gear icon in the upper right corner of your browser window → Select "Safety" from the drop-down menu → Select "Delete browsing history" → Uncheck "Preserve Favorites website data" and place a check in the boxes for both "Temporary Internet Files" and "Cookies" → Click the "Delete" button and reload the game - Firefox
Click the "Firefox" menu in the upper left corner of your browser window → Select "History" from the drop-down menu → Select "Clear Recent History" → Make sure "Details" is expanded, then place a check in the boxes for "Cookies" and "Cache" → Click the "Clear Now" button and reload the game - Google Chrome:
Click the icon (three vertical dots) in the upper right corner of your browser window → Point to “More tools” and then click “Clear browsing data” → In the “Clear browsing data” box, click the checkboxes for “Cookies and other site and plug-in data” and “Cached images and files” → Use the menu at the top to select the amount of data that you want to delete (Choose “beginning of time” to delete everything → Click “Clear browsing data” → Reload the game - Microsoft Edge:
Click the icon (three horizontal dots) in the upper right corner of your browser window → Select “Settings” from the drop-down list → Select “Choose what to clear” under the heading “Clear browsing data” → Check the boxes for each item you want to clear → Click the “Clear” button → Reload the game - Safari
Click the "Safari" menu in the upper left corner of your browser window → Select "Preferences" from the drop-down menu → Under the "Advanced" tab, select "Show Develop menu in menu bar" → Select "Empty Caches" from the drop-down "Develop" menu → Reload the game (this process does not clear cookies)
- Internet Explorer:
- Android/iOS
-
Many cases of freezing or crashing can be attributed to a memory issue related to your device. The simplest solution may be to restart your device and clear its memory (you will not lose your data). If your problem persists, please feel free to send us a report.
Send reports here
IDs & Accounts
Do I need a Facebook account to play?
- Android/iOS
- Tasty Trek may still be played without a Facebook account. However, logging in to Facebook will provide you with the ability to interact with friends by sending and receiving lives and free items as well as helping each other unlock stages.
How do you handle my personal data?
https://www.gwithu.com/legal/privacy.html
Will removing and reinstalling Tasty Trek cause me to lose my progress?
- As long as you are using the same Facebook account, you will be able to continue playing from the same place after reinstalling.
- Android/iOS
- If you are playing Tasty Trek while logged in to Facebook, your progress will be saved on your Facebook account and will not be lost. However, if you are playing without connecting to Facebook, removing the application or formatting your device will result in the loss of your progress.
What is the difference between using and not using a Facebook account when playing Tasty Trek for Android/iOS?
Note: If you are playing Tasty Trek without using a Facebook account, it is not possible to recover your game progress after reinstalling. Please be aware that, should you be forced to reinstall, you will lose all progress (including items purchased in-game).
I have been playing Tasty Trek for Android/iOS without using a Facebook account. If I log in now and continue playing, what will happen to my progress?
I am currently playing the desktop version of Tasty Trek on Facebook and would like to continue playing on Android/iOS. Is it possible to carry my progress over from the desktop version?
I am currently playing Tasty Trek for Android. Is it possible to carry my progress from the Android version over to the iOS version?
I am currently playing Tasty Trek for Android/iOS on multiple devices (smartphone, tablet, etc.). Is it possible to consolidate my progress on multiple devices of the same platform?
Moreover, only coins purchased via in-app purchase on each device will be aggregated when consolidating game data. Please be aware that items purchased via in-app purchase (paid items), as well as any items or coins obtained through other means including those distributed for free (non-paid items or coins), will not be aggregated.
Regarding the transferability of items and coins, we have illustrated the explanations above in the following tables.
Obtainment Method | Items | Coins |
---|---|---|
Paid (via in-app purchase) | Not possible | Not possible |
Non-paid (via other means) | Not possible | Not possible |
Obtainment Method | Items | Coins |
---|---|---|
Paid (via in-app purchase) | Not possible | Not possible |
Non-paid (via other means) | Not possible | Not possible |
Obtainment Method | Items | Coins |
---|---|---|
Paid (via in-app purchase) | Not possible | Not possible/td> |
Non-paid (via other means) | Not possible | Not possible |
Obtainment Method | Items | Coins |
---|---|---|
Paid (via in-app purchase) | Not possible | Possible (aggregated) |
Non-paid (via other means) | Not possible | Not possible |
Obtainment Method | Items | Coins |
---|---|---|
Paid (via in-app purchase) | Not possible | Possible (aggregated) |
Non-paid (via other means) | Not possible | Not possible |
Is the Family Sharing feature introduced with iOS 8 available for use with this game?
Do I need to like your page on Facebook to play the game?
To visit the Tasty Trek page, click here:
https://www.facebook.com/TastyTrek
General
I am playing the game for the first time. How do I start?
There, click on the jar numbered "1" to start your trek.
How can I quit the game?
However, we ask that you do not exit the game during loading, as this may result in the loss of game data.
My in-game purchase is not being reflected. Why?
- Android
-
Please confirm that “Don’t keep activities” is not checked on the Settings screen of your device. This can be confirmed in “Advanced Settings” on your device.
Once your purchase has been completed, you will receive a message via email from the Google Play store confirming your payment. A loss of internet connection during the transmission of this message may result in inability to complete the purchase process.
In such cases, please be sure to check the receipt attached to the aforementioned email. If the item is listed on your receipt but has not been downloaded, please make an inquiry by clicking the “With U Co., Ltd.” link contained in your receipt. - iOS
-
First, open “General” under “Settings” and select “Restrictions”. There, check to make sure “In-App Purchases” are enabled. Next, make sure there are no problems with your internet connection.
After making a purchase in the App Store, you will receive a message indicating a successful payment. A loss of internet connection during the transmission of this message may result in inability to complete the purchase process.
In such cases, please be sure to check the App Store receipt attached to the aforementioned email. If the item is listed on your receipt but has not been downloaded, please make an inquiry to Apple by clicking the “Report a Problem” link contained in your receipt.
Where can I report bugs?
Please provide the following information:
-
- Operating System (e.g., Windows 7)
- Browser version (e.g., Internet Explorer 11)
- Date, time, and/or frequency (e.g., 1 January, 2014 10:00 AM)
- Android/iOS
-
- Device name and OS version
- Date, time, and/or frequency (e.g., 1 January, 2014 10:00 AM)
Please limit reporting of bugs to one per report.
We apologize for any inconvenience, but kindly request distinct reports for each bug encountered.
Where can I send suggestions for the game?
While we cannot guarantee that all suggestions will be implemented, we will take them all into consideration.
I can't hear the music. What should I do?
Please check if the music and sound effects are turned on (when turned off, the icons will be struck through).
If that doesn't work, please check the sound settings for your computer.
What is the Daily Bonus?
What is a free gift?
There are two options: you can select to send your friend an extra life or three extra moves.
Where can I receive free gifts?
I ran out of lives. Do I have to pay money to continue?
Once your lives are restored, you will be able to continue playing.
Can you guide me through the game?
Can I have a friend give me one of their items?
Others
Is the game free to play?
Who hosts this game?
Visit our Facebook page at https://www.facebook.com/pages/G-with-U/225171270951740/,
or the official game site at https://www.gwithu.com/
I have not received an answer to my question. Why?
Response time may vary when customer support is particularly busy, or when extra time is required to look into an inquiry.
We appreciate your patience and understanding, and welcome any inquiries you may have.
Someone is harassing me with in-game messages and/or on the Facebook page. Can you help?
However, the following may be considered violations of our Terms and Conditions of Use:
- Use of discriminatory language
- Use of abusive language
- Use of obscene language
- Use of threatening language
Please follow the rules and have fun!
Please direct inquiries to:
support_tt@ayhappy.co.jp*User support services are available in Japanese and English only. We do not provide support in languages other than Japanese and English.