Tasty Trek FAQ

Contents

Launching the game

What are the system requirements to play Tasty Trek?

We recommend the following specifications for Tasty Trek:

On Facebook
Windows
  • Windows 7 (32-bit or 64-bit), Windows 8 (32-bit or 64-bit)
  • Internet Explorer 9.0 (or above), Mozilla Firefox 52.0 (or above), Google Chrome 57.0 (or above), Microsoft Edge 38.0 (or above)
Mac OS
  • Mac OS X v10.5 or above
  • Safari 6.05 (or above), Firefox 52.0 (or above)
On Android Devices
  • ARMv7 Architecture processor
  • OpenGL ES 2.0 compatible
  • Resolution of 960 x 540 or higher
  • Android OS 4.0 or above
On iOS Devices*
  • iOS7.1 or above
  • iPhone, iPad & iPod Touch compatible
  • This game is optimized for iPhone 5.
  • *Jailbroken iOS devices (iPhone, iPad, iPod Touch) are not supported.

In order to ensure the best playing experience, Tasty Trek may be unplayable on a certain number of mobile devices. However, the game may still be played on Facebook.

The game does not start or crashes. What should I do?

Facebook

If the game does not start properly, there are multiple possible causes.

  • The browser in use is not the latest version. Please update to the latest version in order to play.
  • One possibility is that the Unity Web Player has not yet been installed. To get the Unity Web Player, please visit this site. Restart your computer after installing, and it will be possible to play the game.
  • Our server may be down for maintenance. Please check the Tasty Trek official site or Facebook page for any notifications.
  • Aside from maintenance periods, if the game doesn't start or is otherwise not functioning properly, please confirm whether your computer meets the aforementioned system requirements, and that all necessary drivers (for DirectX, VGA, sound, etc.) are updated to the latest versions. You may have to delete unnecessary data for the browser to function properly.
    Please try the following actions:
    • Update or change your browser
    • Clear the cache in your browser
    • Clear the cookies in your browser
    Usually, the cache and cookies can be cleared by talking the steps outlined below (details may vary depending on your browser version).
    • Internet Explorer:
      Click the gear icon in the upper right corner of your browser window → Select "Safety" from the drop-down menu → Select "Delete browsing history" → Uncheck "Preserve Favorites website data" and place a check in the boxes for both "Temporary Internet Files" and "Cookies" → Click the "Delete" button and reload the game
    • Firefox
      Click the "Firefox" menu in the upper left corner of your browser window → Select "History" from the drop-down menu → Select "Clear Recent History" → Make sure "Details" is expanded, then place a check in the boxes for "Cookies" and "Cache" → Click the "Clear Now" button and reload the game
    • Google Chrome:
      Click the icon (three vertical dots) in the upper right corner of your browser window → Point to “More tools” and then click “Clear browsing data” → In the “Clear browsing data” box, click the checkboxes for “Cookies and other site and plug-in data” and “Cached images and files” → Use the menu at the top to select the amount of data that you want to delete (Choose “beginning of time” to delete everything → Click “Clear browsing data” → Reload the game
    • Microsoft Edge:
      Click the icon (three horizontal dots) in the upper right corner of your browser window → Select “Settings” from the drop-down list → Select “Choose what to clear” under the heading “Clear browsing data” → Check the boxes for each item you want to clear → Click the “Clear” button → Reload the game
    • Safari
      Click the "Safari" menu in the upper left corner of your browser window → Select "Preferences" from the drop-down menu → Under the "Advanced" tab, select "Show Develop menu in menu bar" → Select "Empty Caches" from the drop-down "Develop" menu → Reload the game (this process does not clear cookies)
Android/iOS

Many cases of freezing or crashing can be attributed to a memory issue related to your device. The simplest solution may be to restart your device and clear its memory (you will not lose your data). If your problem persists, please feel free to send us a report.
Send reports here

IDs & Accounts

Do I need a Facebook account to play?

Android/iOS
Tasty Trek may still be played without a Facebook account. However, logging in to Facebook will provide you with the ability to interact with friends by sending and receiving lives and free items as well as helping each other unlock stages.

How do you handle my personal data?

Please refer to our Privacy Policy at the link below for information on how we handle your personal information.
http://www.gwithu.com/legal/privacy.html

Will removing and reinstalling Tasty Trek cause me to lose my progress?

Facebook
As long as you are using the same Facebook account, you will be able to continue playing from the same place after reinstalling.
Android/iOS
If you are playing Tasty Trek while logged in to Facebook, your progress will be saved on your Facebook account and will not be lost. However, if you are playing without connecting to Facebook, removing the application or formatting your device will result in the loss of your progress.

What is the difference between using and not using a Facebook account when playing Tasty Trek for Android/iOS?

By playing Tasty Trek while logged in to a Facebook account, your current in-game progress will be saved to that account. Even if you accidently delete the application, you will be able to continue from the same point as long as you log in to the game using the same Facebook account after reinstalling Tasty Trek.
Note: If you are playing Tasty Trek without using a Facebook account, it is not possible to recover your game progress after reinstalling. Please be aware that, should you be forced to reinstall, you will lose all progress (including items purchased in-game).

I have been playing Tasty Trek for Android/iOS without using a Facebook account. If I log in now and continue playing, what will happen to my progress?

If you begin playing Tasty Trek without using a Facebook account and later choose to log in to an account, your current progress will be saved to that account. Your progress will not be lost.

I am currently playing the desktop version of Tasty Trek on Facebook and would like to continue playing on Android/iOS. Is it possible to carry my progress over from the desktop version?

While it is possible to carry over your game progress (cleared levels, etc.), coins and items from the desktop version cannot be carried over to the Android/iOS version.

I am currently playing Tasty Trek for Android. Is it possible to carry my progress from the Android version over to the iOS version?

It is only possible to carry over your game progress (cleared levels, etc.) to the iOS version if you have been playing the Android version while logged into your Facebook account. However, coins and items cannot be carried over to the iOS version.

I am currently playing Tasty Trek for Android/iOS on multiple devices (smartphone, tablet, etc.). Is it possible to consolidate my progress on multiple devices of the same platform?

In order to consolidate your progress, you must log in to a Facebook account when playing. By logging in to the same Facebook account on all of your devices, your progress will be consolidated across those devices (and will reflect the progress from the device on which the most advanced level has been reached)..
Moreover, only coins purchased via in-app purchase on each device will be aggregated when consolidating game data. Please be aware that items purchased via in-app purchase (paid items), as well as any items or coins obtained through other means including those distributed for free (non-paid items or coins), will not be aggregated.

Regarding the transferability of items and coins, we have illustrated the explanations above in the following tables.

Transferability between desktop and Android versions
Obtainment Method Items Coins
Paid (via in-app purchase) Not possible Not possible
Non-paid (via other means) Not possible Not possible
Transferability between desktop and iOS versions
Obtainment Method Items Coins
Paid (via in-app purchase) Not possible Not possible
Non-paid (via other means) Not possible Not possible
Transferability between Android and iOS versions
Obtainment Method Items Coins
Paid (via in-app purchase) Not possible Not possible/td>
Non-paid (via other means) Not possible Not possible
Transferability between multiple Android devices
Obtainment Method Items Coins
Paid (via in-app purchase) Not possible Possible (aggregated)
Non-paid (via other means) Not possible Not possible
Transferability between multiple iOS devices
Obtainment Method Items Coins
Paid (via in-app purchase) Not possible Possible (aggregated)
Non-paid (via other means) Not possible Not possible

Is the Family Sharing feature introduced with iOS 8 available for use with this game?

This application currently does not support the “Ask to Buy” purchase approval feature of Family Sharing. As a result, issues may arise when in-app purchases made using this feature are processed on devices for which Family Sharing has been enabled. We apologize for any inconvenience, but ask that you refrain from making in-app purchases based on use of the “Ask to Buy” feature until support for this feature has been implemented.

Do I need to like your page on Facebook to play the game?

You don't have to like our page to play the game, but doing so will keep you in the loop about the latest news for Tasty Trek.
To visit the Tasty Trek page, click here:
https://www.facebook.com/TastyTrek

General

I am playing the game for the first time. How do I start?

Pressing the "Play" button on the Title Screen will take you to the Level Select Screen.
There, click on the jar numbered "1" to start your trek.

How can I quit the game?

All game data is saved on our server, so you can just quit the game by leaving the page or closing your browser.
However, we ask that you do not exit the game during loading, as this may result in the loss of game data.

My in-game purchase is not being reflected. Why?

Android
Please confirm that “Don’t keep activities” is not checked on the Settings screen of your device. This can be confirmed in “Advanced Settings” on your device.
Once your purchase has been completed, you will receive a message via email from the Google Play store confirming your payment. A loss of internet connection during the transmission of this message may result in inability to complete the purchase process.
In such cases, please be sure to check the receipt attached to the aforementioned email. If the item is listed on your receipt but has not been downloaded, please make an inquiry by clicking the “With U Co., Ltd.” link contained in your receipt.
iOS
First, open “General” under “Settings” and select “Restrictions”. There, check to make sure “In-App Purchases” are enabled. Next, make sure there are no problems with your internet connection.
After making a purchase in the App Store, you will receive a message indicating a successful payment. A loss of internet connection during the transmission of this message may result in inability to complete the purchase process.
In such cases, please be sure to check the App Store receipt attached to the aforementioned email. If the item is listed on your receipt but has not been downloaded, please make an inquiry to Apple by clicking the “Report a Problem” link contained in your receipt.

Where can I report bugs?

If you encounter any bugs while playing, please contact us at gwy-support@gwithu.com
Please provide the following information:
Facebook
  • Operating System (e.g., Windows 7)
  • Browser version (e.g., Internet Explorer 11)
  • Date, time, and/or frequency (e.g., 1 January, 2014 10:00 AM)
Android/iOS
  • Device name and OS version
  • Date, time, and/or frequency (e.g., 1 January, 2014 10:00 AM)
Updates relating to frequently-reported bugs will be posted on our Facebook page.
Please limit reporting of bugs to one per report.
We apologize for any inconvenience, but kindly request distinct reports for each bug encountered.

Where can I send suggestions for the game?

Please feel free to share any opinions and requests you may have by contacting us at gwy-support@gwithu.com
While we cannot guarantee that all suggestions will be implemented, we will take them all into consideration.

I can't hear the music. What should I do?

You can configure the game's music and sound effects by clicking on the gear-shaped icon in the left corner of the screen to bring up the "Settings & Info" screen and toggling the speaker and music note icons.
Please check if the music and sound effects are turned on (when turned off, the icons will be struck through).
If that doesn't work, please check the sound settings for your computer.

What is the Daily Bonus?

The Daily Bonus provides players the opportunity to win items once a day when they first log into the game.

What is a free gift?

A free gift is a gift you can give to your in-game friends for no cost.
There are two options: you can select to send your friend an extra life or three extra moves.

Where can I receive free gifts?

Gifts will be delivered to your in-game Inbox.

I ran out of lives. Do I have to pay money to continue?

One life is restored every 30 minutes, and no more than five lives can be had at one time.
Once your lives are restored, you will be able to continue playing.

Can you guide me through the game?

We apologize but we cannot give any additional strategic information or guidance outside of information presented to our users through our websites.

Can I have a friend give me one of their items?

With the exception of free gifts, we do not support trading of items between players.

Others

Is the game free to play?

The game is free to play with the additional option to buy virtual goods, such as helpful items for in-game use.

Who hosts this game?

The game is hosted by With U Co., Ltd.
Visit our Facebook page at https://www.facebook.com/pages/G-with-U/225171270951740/,
or the official game site at http://www.gwithu.com/

I have not received an answer to my question. Why?

Customer inquiries are responded to in the order in which they are received.
Response time may vary when customer support is particularly busy, or when extra time is required to look into an inquiry.
We appreciate your patience and understanding, and welcome any inquiries you may have.

Someone is harassing me with in-game messages and/or on the Facebook page. Can you help?

As a general rule, we do not interfere in matters between players.

However, the following may be considered violations of our Terms and Conditions of Use:
  • Use of discriminatory language
  • Use of abusive language
  • Use of obscene language
  • Use of threatening language
Situations and actions not explicitly outlined above may also be considered violations of our Terms and Conditions of Use, if the related actions are deemed offensive to other players.
Please follow the rules and have fun!

Please direct inquiries to:

gwy-support@gwithu.com

*User support services are available in Japanese and English only. We do not provide support in languages other than Japanese and English.

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