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Happy Ningels : What's New

2019/04/23 Regarding Customer Support During the Extended Holiday Period (Golden Week)

Thank you for playing Happy Ningels, and Happy Ningels Milk Match.

Please note that customer support will not be available during the following period:

Saturday, April 27th–Monday, May 6th, 2019

Responses for any inquiries received during the aforementioned period will be supplied starting on Tuesday the 7th, in the original order of receipt. We apologize for any inconvenience, and appreciate your cooperation and understanding.

2018/06/21 Conclusion of Maintenance

Thank you for playing Happy Ningels.

The previously announced maintenance has been successfully completed.

We apologize for any inconvenience, and look forward to your continued patronage.

Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2018/06/14 Notification of Maintenance

Thank you for playing Happy Ningels.

Beginning at 11:00 AM (JST) on June 21th, the server will be undergoing maintenance. We anticipate this maintenance will last five and half hours.

During this period, portions of the official website may not be accessible, and it will not be possible to play Happy Ningels.
Please understand that start and finish times for maintenance are only an estimate and may be subject to change.
We apologize for any inconvenience, and appreciate your cooperation and understanding.

Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2018/05/17 Conclusion of Maintenance

Thank you for playing Happy Ningels.

The previously announced maintenance has been successfully completed.

We apologize for any inconvenience, and look forward to your continued patronage.

Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2018/05/14 Notification of Maintenance

Thank you for playing Happy Ningels.

Beginning at 1:30 PM (JST) on May 17th, the server will be undergoing maintenance. We anticipate this maintenance will last two hours.

During this period, portions of the official website may not be accessible, and it will not be possible to play Happy Ningels.
Please understand that start and finish times for maintenance are only an estimate and may be subject to change.
We apologize for any inconvenience, and appreciate your cooperation and understanding.

Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2017/06/22 Conclusion of Maintenance

Thank you for playing Happy Ningels.

The previously announced maintenance has been successfully completed.

We apologize for any inconvenience, and look forward to your continued patronage.

Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2017/06/13 Notification of Maintenance

Thank you for playing Happy Ningels.

Our server will be undergoing maintenance operations, from 10 AM - 4:30 PM on June 22th (JST).

During this period, portions of the official website may not be accessible, and it will not be possible to play Happy Ningels.
Please understand that start and finish times for maintenance are only an estimate and may be subject to change.
We apologize for any inconvenience, and appreciate your cooperation and understanding.

Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2017/06/01 Conclusion of Maintenance

Thank you for playing Happy Ningels.

The previously announced maintenance has been successfully completed.

We apologize for any inconvenience, and look forward to your continued patronage.

Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2017/05/23 Notification of Maintenance

Thank you for playing Happy Ningels.

Our server will be undergoing maintenance operations, from 10 AM - 4:30 PM on June 1st (JST).

During this period, portions of the official website may not be accessible, and it will not be possible to play Happy Ningels.
Please understand that start and finish times for maintenance are only an estimate and may be subject to change.
We apologize for any inconvenience, and appreciate your cooperation and understanding.

Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2017/05/18 Conclusion of Maintenance

Thank you for playing Happy Ningels.

The previously announced maintenance has been successfully completed.

We apologize for any inconvenience, and look forward to your continued patronage.

Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2017/05/11 Notification of Maintenance

Thank you for playing Happy Ningels.

Our server will be undergoing maintenance operations, from 2-4:30 PM on May 18th (JST).

During this period, portions of the official website may not be accessible, and it will not be possible to play Happy Ningels.
Please understand that start and finish times for maintenance are only an estimate and may be subject to change.
We apologize for any inconvenience, and appreciate your cooperation and understanding.

Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2016/10/27 Conclusion of Maintenance

Thank you for playing Happy Ningels.

The previously announced maintenance has been successfully completed.

We apologize for any inconvenience, and look forward to your continued patronage.

Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2016/10/20 Notification of Maintenance

Thank you for playing Happy Ningels.

Our server will be undergoing maintenance operations, from 2-4:30 PM on October 27th (JST).

During this period, portions of the official website may not be accessible, and it will not be possible to play Happy Ningels.
Please understand that start and finish times for maintenance are only an estimate and may be subject to change.
We apologize for any inconvenience, and appreciate your cooperation and understanding.

Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2016/10/06 Conclusion of Maintenance

Thank you for playing Happy Ningels.

The previously announced maintenance has been successfully completed.

We apologize for any inconvenience, and look forward to your continued patronage.

Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2016/09/29 Notification of Maintenance

Thank you for playing Happy Ningels.

Our server will be undergoing maintenance operations, from 2-4:30 PM on October 6th (JST).

During this period, portions of the official website may not be accessible, and it will not be possible to play Happy Ningels.
Please understand that start and finish times for maintenance are only an estimate and may be subject to change.
We apologize for any inconvenience, and appreciate your cooperation and understanding.

Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2016/09/01 Conclusion of Maintenance

Thank you for playing Happy Ningels.

The previously announced maintenance has been successfully completed.

We apologize for any inconvenience, and look forward to your continued patronage.

Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2016/08/23 Notification of Maintenance

Thank you for playing Happy Ningels.

Our server will be undergoing maintenance operations, from 2-4:30 PM on September 1st (JST).

During this period, portions of the official website may not be accessible, and it will not be possible to play Happy Ningels.
Please understand that start and finish times for maintenance are only an estimate and may be subject to change.
We apologize for any inconvenience, and appreciate your cooperation and understanding.

Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2016/08/04 Conclusion of Maintenance

Thank you for playing Happy Ningels.

The previously announced maintenance has been successfully completed.

We apologize for any inconvenience, and look forward to your continued patronage.

Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2016/07/28 Notification of Maintenance

Thank you for playing Happy Ningels.

Our server will be undergoing maintenance operations, from 2-4 PM on August 4th (JST).

During this period, portions of the official website may not be accessible, and it will not be possible to play Happy Ningels.
Please understand that start and finish times for maintenance are only an estimate and may be subject to change.
We apologize for any inconvenience, and appreciate your cooperation and understanding.

Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2016/07/11 Conclusion of Maintenance

Thank you for playing Happy Ningels.

The previously announced maintenance has been successfully completed.

We apologize for any inconvenience, and look forward to your continued patronage.

Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2016/07/11 Notification of Maintenance

Thank you for playing Happy Ningels.

Our server will be undergoing maintenance operations, from 11-12 PM on July 11th (JST).

During this period, portions of the official website may not be accessible, and it will not be possible to play Happy Ningels.
Please understand that start and finish times for maintenance are only an estimate and may be subject to change.
We apologize for any inconvenience, and appreciate your cooperation and understanding.

Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2016/07/07 Conclusion of Maintenance

Thank you for playing Happy Ningels.

The previously announced maintenance has been successfully completed.

We apologize for any inconvenience, and look forward to your continued patronage.

Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2016/07/05 Notification of Maintenance

Thank you for playing Happy Ningels.

Our server will be undergoing maintenance operations, from 2–4:30 AM on July 7th (JST).

During this period, portions of the official website may not be accessible, and it will not be possible to play Happy Ningels.
Please understand that start and finish times for maintenance are only an estimate and may be subject to change.
We apologize for any inconvenience, and appreciate your cooperation and understanding.

Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2016/01/28 Conclusion of Maintenance

Thank you for playing Happy Ningels.

The previously announced maintenance has been successfully completed.

We apologize for any inconvenience, and look forward to your continued patronage.

Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2016/01/25 Notification of Maintenance

Thank you for playing Happy Ningels.

Beginning at 1:30 PM (JST) on January 28th, the server will be undergoing maintenance.
We anticipate this maintenance will last one hour.

During this period, portions of the official website may not be accessible, and it will not be possible to play Happy Ningels.
Please understand that start and finish times for maintenance are only an estimate and may be subject to change.
We apologize for any inconvenience, and appreciate your cooperation and understanding.

Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2015/11/24 Conclusion of Maintenance

Thank you for playing Happy Ningels.

The previously announced maintenance has been successfully completed.

We apologize for any inconvenience, and look forward to your continued patronage.

Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2015/11/17 Notification of Maintenance

Thank you for playing Happy Ningels.

Beginning at 2:00 PM (JST) on November 24th, the server will be undergoing maintenance. We anticipate this maintenance will last 2 hour.

During this period, portions of the official website may not be accessible, and it will not be possible to playHappy Ningels.

Please understand that start and finish times for maintenance are only an estimate and may be subject to change. We apologize for any inconvenience, and appreciate your cooperation and understanding.

2015/10/22 Conclusion of Maintenance

Thank you for playing Happy Ningels.

The previously announced maintenance has been successfully completed.

We apologize for any inconvenience, and look forward to your continued patronage.

Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2015/10/22 Extension of Maintenance

Thank you for playing Happy Ningels.

The time required for the previously announced maintenance has been revised; we now anticipate this maintenance will last two hours.

We apologize for any inconvenience, and appreciate your cooperation and understanding.

2015/10/20 Notification of Maintenance

Thank you for playing Happy Ningels.

Beginning at 3:00 PM (JST) on October 22th, the server will be undergoing maintenance. We anticipate this maintenance will last one hour.

During this period, portions of the official website may not be accessible, and it will not be possible to play Happy Ningels.

Please understand that start and finish times for maintenance are only an estimate and may be subject to change. We apologize for any inconvenience, and appreciate your cooperation and understanding.

2015/08/25 Conclusion of Happy Ningels Radiant Summer Campaign

Thank you for playing Happy Ningels.

The well-received Radiant Summer Campaign concludes at 3 PM (JST) today, August 25th. We would like to express our heartfelt gratitude to everyone who played during the event.

We hope that you continue to enjoy the world of Happy Ningels!


Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2015/08/25 Conclusion of Maintenance

The previously announced maintenance has been successfully completed.

We apologize for any inconvenience, and look forward to your continued patronage.


Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2015/08/21 Notification of Maintenance

Thank you for playing Happy Ningels.

Beginning at 3:00 PM (JST) on August 25th, the server will be undergoing maintenance. We anticipate this maintenance will last one hour.

During this period, portions of the official website may not be accessible, and it will not be possible to play Happy Ningels. Please understand that start and finish times for maintenance are only an estimate and may be subject to change. We apologize for any inconvenience, and appreciate your cooperation and understanding.

2015/08/04 Commencement of Happy Ningels Radiant Summer Campaign

Thank you for playing Happy Ningels.

The Radiant Summer Campaign begins today, August 4th, and continues up until 3 PM (JST) on August 25th.

All users who log in to Happy Ningels during this period will receive 2000 Gold Coins along with a gift from Serena, in the form of a limited-edition “Sunflower Chandelier” decoration item.*

*(Item will be available upon login; user must collect item to activate.)

We hope you continue to enjoy the world of Happy Ningels!

For more information, please visit the event site from the link below:

http://gwithu.com/event/summer/


Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2015/07/30 Conclusion of Happy Ningels Decoration Celebration Event

Thank you for playing Happy Ningels.

The well-received Decoration Celebration Event concludes today, July 30th. We would like to express our heartfelt gratitude to everyone who played during the event.

A new in-game event—the “Radiant Summer Campaign”—will begin August 4th. With a limited-edition decoration item planned for the event, we hope you are looking forward to it as much as we are, and that you continue to enjoy the world of Happy Ningels!


Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2015/07/02 Happy Ningels Decoration Items for July Now Available

Thank you for playing Happy Ningels.

Starting today, new decoration items for July are available for purchase as part of the ongoing Decoration Celebration Event. The Dining Series includes furnishings with a soothing wood grain pattern, perfect for providing a refined yet rustic touch as you decorate your room.

For more information, please visit the Decoration Celebration Event site:

http://gwithu.com/event/decoration/index.html


Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2015/06/02 Happy Ningels Decoration Items for June Now Available

Thank you for playing Happy Ningels.

Starting today, new decoration items for June are available for purchase as part of the ongoing Decoration Celebration Event. Representing key home appliances that fit seamlessly in a variety of surroundings, these new items are sure to meet your decorating needs as you put together the room of your dreams.

For more information, please visit the Decoration Celebration Event site:

http://gwithu.com/event/decoration/index.html


Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2015/05/07 Happy Ningels Decoration Items for May Now Available

Thank you for playing Happy Ningels.

Starting today, new decoration items for May are available for purchase as part of the ongoing Decoration Celebration Event. Following up on those released in April, the items for May remain Japan-inspired, featuring key elements of the traditional washitsu (Japanese-style room) such as tatami mats and futon mattresses. We hope you enjoy this uniquely Happy Ningels take on Japanese culture!

For more information, please visit the Decoration Celebration Event site:

http://gwithu.com/event/decoration/index.html


Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2015/04/01 Commencement of Happy Ningels Decoration Celebration Event

Thank you for playing Happy Ningels.

The Happy Ningels in-game Decoration Celebration Event begins today, April 1st. From April through July, new decoration items will be introduced each month. With types and genres varying from month to month, the variety of decoration items available for purchase will be greater than ever. We hope you enjoy the event, and the plethora of options for customizing your place!

For more information, please visit the event site from the link below:

http://gwithu.com/event/decoration/index.html


Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2015/03/05 Conclusion of Happy Ningels Valentine's Day Event

Thank you for playing Happy Ningels.

The well-received Happy Ningels Valentine’s Day Event concludes today, March 5th. We would like to express our heartfelt gratitude to everyone who played during the event.

A new in-game event is scheduled to begin next month, starting April 1st. From April through July, new seasonally-themed decoration items will be introduced every month. We hope you are looking forward to the next event as much as we are, and continue to enjoy the world of Happy Ningels!


Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2015/02/05 Commencement of Happy Ningels Valentine's Day Event

Thank you for playing Happy Ningels.

The Happy Ningels in-game Valentine’s Day Event will begin today, February 5th.

In addition to gifts available for sending to friends and the sale of limited-edition Valentine’s Day decoration items, this event will also feature a side-scrolling shooter minigame in which earning the affection of opponents through presents of love from Molly and Eme will earn you a special decoration item. We hope you’ll enjoy the event!

For more information, please visit the Valentine’s Day Event teaser site from the link below:

http://gwithu.com/event/valentine/index.html


Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2014/12/26 Gifts of Gratitude for our Players from Happy Ningels Producer Yukako Yamaguchi

Thank you for playing Happy Ningels.

As a token of her gratitude for your patronage, Happy Ningels Producer Yukako Yamaguchi has launched an in-game campaign for Happy Ningels to present players with special decoration items. It’s our little way of saying thank you and we hope you’ll enjoy it.

We at G with U will continue to send you our love, thanks, and happiness.

We look forward to your continued patronage in the new year.


Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2014/12/01 Commencement of Happy Ningels “Happy Holidays!” Event

Thank you for playing Happy Ningels.

The Happy Ningels “Happy Holidays!” Event will begin today. In addition to limited-edition holiday-themed decoration items, this event will feature a sliding puzzle minigame as well as presents available daily through a Countdown Calendar.

For more information, please visit the “Happy Holidays!” Event teaser site from the link below:

http://gwithu.com/event/holiday/index.html

We look forward to your continued patronage.


Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2014/11/21 Conclusion of Happy Ningels Halloween Event

Thank you for playing Happy Ningels.

The Happy Ningels Halloween Event was well received and will be ending on a high note at 12:00 (JST) on November 21st. We would like to express our heartfelt gratitude to everyone who played during the event.

We would also like to announce our upcoming “Happy Holidays!” Event which will begin on December 1st. In addition to holiday-themed decoration items and a limited-edition minigame, we will also be preparing presents for all our players.

For more information, check out the “Happy Holidays!” Event teaser site.

http://gwithu.com/event/holiday/index.html

We look forward to your continued patronage.


Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2014/10/06 Happy Ningels Halloween Event Announcement

Thank you for playing Happy Ningels.

The Happy Ningels in-game Halloween Event will begin today, October 6th.

For this event, we have prepared a limited edition extended stage for which players will receive event-specific Halloween decoration items upon completion. In addition, for the duration of the event, players will be able to purchase limited-edition decoration items from the in-game shop so be sure to check them out.

http://www.gwithu.com/event/halloween/en/index.html

We look forward to your continued patronage.


Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2014/09/17 Announcement regarding TGS-related Campaign

Thank you for playing Happy Ningels.

At the TOKYO GAME SHOW 2014 (TGS 2014), held this past week at Makuhari Messe, Happy Ningels was shown alongside other G with U games.

In celebration, we are running a special TGS-related campaign from September 20th through October 3rd.

Those who log in to Happy Ningels during this period will receive a free gift of 30 lives from Serena (delivered to the Inbox viewable on the Main Screen following completion of the Ninja Training Stage).

We sincerely hope everyone takes advantage of this opportunity to further enjoy Happy Ningels.


Play Happy Ningels here:

http://apps.facebook.com/happy-ningels/

2014/09/04 Announcement regarding Japanese Language Support

Thank you for playing Happy Ningels.

We are pleased to announce that Japanese language support is being implemented for Happy Ningels.

Said support will be implemented in stages, starting with the Ninja Training Stage on September 11th.

Support for other portions of the game is planned for subsequent implementation.


We look forward to your continued patronage.

Play Happy Ningels http://apps.facebook.com/happy-ningels/Happy Ningels

FAQ

Startup & Connection

What are the system requirements to play Happy Ningels?

To ensure a quality playing experience, we recommend the following system specifications:


Windows

  • 2.33GHz or faster x86?compatible processor (or Intel® Atom? 1.6GHz or faster processor for netbooks)
  • Microsoft® Windows® XP (32-bit), Windows Server 2008 (32-bit), Windows Vista® (32-bit), Windows 7 (32-bit or 64-bit), Windows 8 (32-bit or 64-bit), Windows Server 2012 (64-bit)
  • Internet Explorer 7.0 (or above), Mozilla Firefox 17 (or above), Google Chrome
  • 512MB or more of RAM (1GB or more suggested for netbooks), 128MB or more of graphics memory

Mac

  • Intel Core? Duo 1.83 GHz or faster processor
  • Mac OS X v. 10.6, 10.7, 10.8, or 10.9
  • Mozilla Firefox 17 or Google Chrome
  • 512MB or more of RAM, 128MB or more of graphics memory

The game will not start. What should I do?

Our server may be down for maintenance. When the server is offline, it is not possible to start the game. Please check the G with U homepage or Facebook page for information on maintenance operations and other matters.

Your computer may not meet the system requirements to play the game. When attempting to start the game on a computer that does not meet the requirements, there is a possibility that the game will not operate properly. Please refer to the G with U homepage to confirm system requirements.

Flash Player may not be enabled for your browser. Depending on the browser, Flash Player may be disabled by default. Please confirm the settings for Flash Player in your browser. In cases where it is disabled, enable Flash Player and reload your browser in order to play the game.

  • •Internet Explorer 11
    Click the gear icon in the upper right corner to open Settings → Select "Manage add-ons" → Under "Toolbars and Extensions" click to show "All add-ons" → Set "Shockwave Flash Object" to "Enabled" → Reload your browser
  • •Firefox
    Click the menu icon (three stacked lines) in the upper right corner → Choose "Add-ons" → Select the "Plugins" panel → Set Shockwave Flash to "Always Activate" → Reload your browser
  • •Chrome
    Click the lock icon on the left of the address bar → Select "Site Settings" → Set Flash to "Allow" → Reload your browser (via "Reload this page" icon or the F5 key)

If you are still experiencing issues after confirming the above points, please confirm that all necessary drivers (DirectX, VGA, sound drivers, etc.) are updated to the latest versions. You may also have to delete unnecessary data for the browser to function properly. Please try the following actions:


• Update or change your browser

• Clear the cache in your browser

• Clear the cookies in your browser


  • Internet Explorer
    Click the gear-shaped icon in the upper right corner → Select "Internet options" from the menu → From the "General" tab, click the "Delete" button under "Browsing history" → Place a check in the boxes for "Temporary Internet files and website files" and "Cookies and website data" → Click the "Delete" button → Reload your browser
  • Firefox
    Click the menu icon (three stacked lines) in the upper right corner → Choose "Options" from the drop-down menu → Select the "Privacy and Security" panel → In the "Cookies and Site Data" section, select "Clear Data" → Check the boxes for all listed options → Click the "Clear" button → Reload your browser
  • Chrome
    Click the menu icon (three vertical dots) in the upper right corner → Select "More Tools" → Select "Clear browsing data" → Set the time range to "All time" and place a check in the boxes for "Cookies and other site data" and "Cached images and files" → Click the "Clear data" button → Reload your browser

Is the game supported on mobile devices?

This game is available only on computer. Please play on a browser with Flash Player installed.

The game froze while I was playing. What should I do?

If the game freezes while playing, please reopen your browser or update it.

Which version of Flash Player is required to play?

Please visit the website of Adobe Systems Incorporated to confirm that you are using the latest version of Flash Player. The "Version Information" box indicates what version you have installed, and a table provides information on the latest versions available for various platforms and browsers.

http://www.adobe.com/software/flash/about/

Account

How can I play the game?

You need to make an account on Facebook to play our game.

https://www.facebook.com/

How do you handle my personal data?

Please refer to our Privacy Policy at the link below for information on how we handle your personal information.

http://www.gwithu.com/legal/privacy.html

Can I restart the game from the beginning?

Unfortunately, we cannot modify any game data. Since your game progress is automatically saved, we cannot restore your game data to a previous state.

Do I need to like your page on Facebook to play the game?

You don't have to like our page to play the game, but doing so will keep you in the loop about the latest news for Happy Ningels.

General

I am playing the game for the first time. How do I start?

When the game starts, you will automatically be guided to the Ninja Training Stage, where you can learn the basics of how to play Happy Ningels.

Can I play the game with a game pad?

This game is played with a keyboard and a mouse. It is not configured for play with a game pad.

How can I quit the game?

All game data is saved on our server, so you can just quit the game by leaving the page or closing your browser.

Do I have to start the game from the beginning if I change computers?

Because all game data is saved on our server, you can pick up where you left off as long as your Facebook account remains the same.

Where can I report bugs?

If you encounter any bugs while playing, please contact us at support_hn@ayhappy.co.jp.

Please provide the following information:


-Operating system (e.g., Windows 7)

-Browser version (e.g., Firefox 10)

-Flash Player version (e.g., Flash Player 10.8.800.94)

-Date and time (e.g., 1 January, 2013 10:00 AM)


Updates will be posted on our homepage.

Where can I send suggestions for the game?

Please feel free to share any opinions and requests you may have by contacting us at support_hn@ayhappy.co.jp. While we cannot guarantee that all suggestions will be implemented, we will take them all into consideration.

I can't hear the music. What should I do?

You can configure the game's music and sound effects by clicking on the speaker and music note icons located in the upper right corner of the Main Screen. The settings can also be accessed when you pause while playing the Action Stages.

Please check if the music and sound effects are turned on (when turned off, the icons will be struck through). If that doesn't work, please check the sound settings for your computer.

What is the Daily Bonus?

The Daily Bonus provides players the opportunity to win items once a day when they first log into the game.

What's a free gift?

A free gift is a gift you can give to your in-game friends for no cost of any kind. You can send these gifts once every eight hours.Gifts sent to you from your friends will be shown to you in the INBOX screen at the start of the game, and you can receive the gifts there.

Where can I receive gifts?

Gifts that are not free gifts can be received in your room.

I ran out of lives. Do I have to pay money to continue?

Your lives will restore with the passage of time. Once your lives are restored, you will be able to continue playing.

Can you guide me through the game?

We apologize but we cannot give any additional strategic information or guidance outside of information presented to our users through our websites.

Is there a way to do the same room mission more than once?

You cannot do the same room mission more than once.

Can I have a friend give me one of their items?

We do not support item trading between players.

Why can't I type the message to go with my gift in full screen mode?

We're terribly sorry, but typing messages in full screen mode is disabled. Please exit the full screen mode to type in a message. You can do this by hitting the Esc button.

Payment

Am I going to be charged even though I have not purchased anything?

You will not be charged for payments you didn't intend to make.

(You can buy GC(Gold Coins) and exchange it for items in the game. Or you can buy items directly through Facebook. Both are one time-purchases.)

What's "GC"?

"GC" is stands for Gold Coin which you can use in "Happy Ningels" to buy decoration-items, useful power-ups.

An error appears when I try to use the "shop".

If an error appears, you may not be able to use the ""shop"" due to server overloading. Please let us know in detail through our support page, if you find some errors.

Others

Is the game free to play?

The game is free to play with the additional option to buy virtual goods.

Who hosts the game?

The game is hosted by AY HAPPY KK

I have not received an answer to my question. Why?

Customer inquiries are responded to in the order in which they are received.Response time may vary when customer support is particularly busy, or when extra time is required to look into an inquiry.

Someone is harassing me with in-game messages and/or on the Facebook page. Can you help?

We do not interfere in matters between players.

However, the following may be considered violations of our Terms and Conditions of Use.


  • Use of discriminatory language
  • Use of abusive language
  • Use of obscene language
  • Use of threatening language

Situations and actions not explicitly outlined above may also be considered violations of our Terms and Conditions of Use, if the related actions are deemed offensive to other players.

Please follow the rules and have fun!

Contact Us

*User support services are available in Japanese and English only. We do not provide support in languages other than Japanese and English.

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